Case Study: Large City Municipal Office achieves millions in cost savings by reducing fraudulent welfare claims with Adlib Software

Large City Municipal Office - Customer Case Study

The Large City Municipal Office, responsible for dispersing welfare payments, was losing about $20M per year to fraudulent and duplicate claims and needed a fast, automated way to scan paper documents, search forms across offices, and check claims for discrepancies. To tackle these challenges they engaged Adlib Software, using Adlib PDF Enterprise’s Advanced Rendering and OCR capabilities.

Adlib Software implemented its Adlib PDF solution integrated with FileNet and SharePoint to automate scanning and OCR, dynamically add metadata for precision searching, and build decision-making and verification into the workflow. The result was real-time searchable forms, automatic processing of submissions, reduced payment of fraudulent and duplicate claims, and estimated cost savings in the millions of dollars.