Case Study: Leading General Insurance Company achieves $6M annual savings with Adlib Software

Insurance Giant Automates Heavy Admin Work in Claims, Saving Millions

A leading general insurance company in the Asia-Pacific region needed to improve a claims process overwhelmed by massive email volumes across 60+ inboxes and more than 100 million pages processed each year. Manual handling of claim emails and attachments was slow, error-prone, and costly, creating delays and inconsistency in customer service. The company turned to Adlib Software for document automation to help streamline this heavy administrative workload.

Adlib Software implemented a document automation platform that integrated with the company’s inboxes, folder network, and OpenText repository to automatically detach attachments, convert emails and files into searchable PDFs, extract metadata, and organize everything for adjusters. The results were significant: the insurer saved $6 million annually in overhead and legacy system costs, cut response times from days to hours, and reduced formatting errors by 100%, while also improving overall claims efficiency and customer satisfaction.