Case Study: an insurance company modernizes claims document management with Adlib Software

Insurance Company processes 3,500 documents a day with Adlib Software

The customer, a major property and casualty insurer, needed to modernize its claims processing workflow. Their challenge was to integrate a high-fidelity automated PDF rendering solution with their new Guidewire ClaimCenter system and IBM FileNet repository to reliably convert and archive documents for long-term storage, replacing problematic native file formats.

Adlib Software implemented its PDF rendering solution to seamlessly integrate with the insurer's service bus architecture. The solution automatically converts documents into the PDF/A format for archiving within the workflow, achieving 100% fidelity and processing an average of 3,500 documents daily. This provided the automation required for long-term regulatory compliance and allowed the company to confidently extend its use of Adlib to other projects.