Case Study: Large US Insurance Company accelerates policy ingestion and reduces 24,000 monthly processing delays with Adlib Software

Insurance Company automates critical policy ingestion process to accelerate processing time and volume

Large US Insurance Company was struggling with slow, manual policy ingestion: unstructured, non-searchable documents arriving from scanned images, email, SFTP and a digital dropbox required heavy manual intervention, creating roughly 24,000 monthly delays in data capture and costing about $100 million in lost revenue annually. To modernize ingestion and accelerate processing, the insurer engaged Adlib Software and evaluated Adlib’s Data Capture, Enterprise Document Conversion and Optical Character Recognition (OCR) solutions.

Adlib Software automated capture and conversion to high‑definition PDFs, implemented intelligent data extraction, automatic claim‑number identification, de‑duplication and direct transfer of policy and business data into the company’s systems, plus audit‑trail and compliance features. The solution eliminated much of the error‑prone manual data entry, improved processing times and customer experience, freed knowledge workers for higher‑value tasks, and is now being rolled out to additional lines of business—addressing the prior 24,000 monthly stoppages and the associated revenue risk.