Case Study: Global Insurance Leader achieves new revenue streams and modernized workflows with Adlib Software

Global Insurance Leader Leverages Automation to Open New Revenue Streams And Modernize Workflows

Global Insurance Leader, a North American insurance BPO provider, was looking for ways to modernize back-office workflows and reduce the manual effort involved in document handling, quality control, inspection report indexing, and rollover processing. The company had already been using Adlib Software’s document transformation capabilities and expanded its automation efforts after learning about Adlib’s insurance-focused platform.

With Adlib Software’s Document Transformation for Insurance, the company automated mail QC, made inspection reports searchable, and converted large rollover document sets into usable data for quotes and policies. The results included catching and correcting document errors faster, reducing IT intervention, and turning a 10,000-page rollover job from an estimated months-long task into less than a week; it also created the foundation for new revenue streams through on-demand rollover services.