Case Study: Aviva achieves automation and AI‑powered critical workflows with Adlib Software

Aviva - Customer Case Study

Aviva, a major insurance provider, needed to modernize time‑consuming, document‑heavy processes and bring automation and AI into its critical workflows. To do this it partnered with Adlib Software, leveraging Adlib Software’s automation and AI platform to address document transformation, data extraction and workflow bottlenecks.

Adlib Software implemented an AI‑driven automation solution to standardize documents, extract key data and automate routine processing, enabling faster decision‑making and fewer manual touchpoints. The deployment delivered measurable improvements — notably reductions in manual processing time and error rates — and freed Aviva teams to focus on higher‑value work.

Aviva