Case Study: Smiles Unlimited saves 20 hours/week with Adit

Smiles Unlimited dropped Solutionreach for Adit and saved 20 hours/week

Smiles Unlimited, a dental practice in Belton, Missouri, was frustrated by clunky phone lines, manual paperwork, and poor patient communications. After using Solutionreach for reminders and waiting up to 30 days without support when it stopped working, the practice looked for a more reliable option.

Adit replaced multiple disconnected tools with one platform for phones, texting, appointment reminders, digital forms, e-fax, insurance verification, and mobile access that integrated with Eaglesoft. Smiles Unlimited saved about 20 hours a week, saw 100% appointment confirmations, reduced no-shows by 20%, brought back 10–15% of patients through automated recalls, filled 50–70% of last-minute cancellations with the ASAP List, and increased new patient growth by 20% per month.

Smiles Unlimited

Sonya

Practice Administrator