Case Study: Michigan Town boosts bookings and faster payments with Adit

Michigan Town - Customer Case Study

Michigan Town, a dental practice in a cozy Michigan town, was dealing with frequent outages from Weave, disconnected systems, and time-consuming manual follow-up work that pulled attention away from patient care. The office manager said the team needed a reliable all-in-one solution to bring communication, payments, analytics, and reminders into one place.

Adit provided that platform and the practice switched in 2024. With automated text and email reminders, Adit Pay, review requests, and Practice Analytics, Michigan Town saw a 20% drop in no-shows, a 45% increase in appointment bookings, and billing efficiency improve by 30–45%; Google reviews also rose from 2 to 93. The office manager said Adit’s onboarding, training, and support exceeded expectations, and the practice reported zero downtime after the switch.