Case Study: W. Stuart Dexter achieves 40% higher patient retention with Adit

How W. Stuart Dexter, DDS switched from Weave to Adit and saw a 40% boost in patient retention

W. Stuart Dexter, DDS, a maxillofacial prosthodontic practice in Prairie Village, Kansas, had been using Weave for phones, texting, and reminders, but poor integration with EagleSoft, weak support, and wasted front desk time created frustration. The practice also worried about whether older patients would adapt to automation.

After switching to Adit, the practice gained a fully integrated platform for texting, VoIP phone services, digital forms, reminders, eFax, payment tools, and the Patient Card feature. Adit helped reduce no-shows by 30%, save 4 hours of admin time each week, improve operational efficiency by 15%, boost patient retention by 40%, and get 90% of patients to complete digital forms before their appointment.

W. Stuart Dexter

Lynne Barbour

Office Manager