Case Study: OrthoGrace Dental improves patient reactivation and payment efficiency with Adit

How OrthoGrace Dental uncovered hidden inefficiencies and transformed their practice with Adit

OrthoGrace Dental, a family-owned practice in Northridge, CA, was using several software platforms, including RevenueWell, Dental Intel, LocalMed, and Weave, and the mix was driving up costs and creating inefficiencies. Missed calls, manual payment posting, and limited patient outreach made it harder for the practice to save time and keep patients engaged. Adit reached out, and Office Manager Yvette Medellin agreed to see what the platform could do.

With Adit’s all-in-one platform, OrthoGrace Dental added Patient Lists for reactivation, Adit Pay for automatic payment posting, call tracking, automated texting, and online scheduling. The practice reported a 10% increase in returning patient visits, a 76% reappointment rate, 40% new patient bookings, and a 91% treatment acceptance rate, along with faster payments and less manual work.

OrthoGrace Dental

Yvette Medellin

Co-owner & Office Manager