Case Study: Printing services company achieves 90% faster order processing and expands market share with Adeptia

With Adeptia, a printing services company sped its process, brought work in-house, and expanded its customer base

A large printing services company (1,000+ employees) was hindered by an outdated, manual data-exchange process that made a single purchase order take 3–5 hours and forced the company to outsource custom integrations—sometimes taking up to two months. Its CSV/FTP acknowledgement workflow couldn’t handle large or frequent small-customer orders in real time, creating delays, higher costs, and lost business opportunities.

Implementing Adeptia’s AI-powered, self-service data exchange for API and CSV order creation reduced order processing to 15–30 minutes, cut full integration time from two months to three days, and automated SKU loading from days to about an hour. The solution brought work in-house, removed outsourcing costs, empowered sales to create test orders, supported 15–20 customers on the platform, and enabled the company to take on smaller customers and expand market share.