Case Study: Major Insurance Provider achieves faster customer enrollment with Adeptia

Major insurance provider uses Adeptia to reduce customer enrollment times

A major insurance provider was struggling to penetrate a large market because customers did not want to spend the time and resources needed to map to its format. Before Adeptia, the company relied on IT developers for integrations and custom files, creating a $200K annual internal cost and a 3–6 month backlog for onboarding new customers.

Adeptia provided reusable self-service templates and data-mapping automation for EDI and HIPAA enrollment transactions, allowing non-technical EDI analysts to handle integrations faster. As a result, new customers are now onboarded in weeks, cutting benefits onboarding time by 50%, reusing templates thousands of times, onboarding more than 7,000 businesses, and shortening enrollment times across the provider ecosystem.