Case Study: Human Resources Firm achieves seamless API connectivity and automated B2B onboarding with Adeptia Connect

Human Resources Firm - Customer Case Study

A full‑service HR and payroll firm with thousands of customers struggled to accept payroll submissions from mid‑sized clients because it had no API capability. The developer‑centric nature of APIs — plus a mix of low‑tech customers sending data by email or incompatible apps — forced manual validation and entry, increased errors, and consumed significant support resources.

Adeptia deployed Adeptia Connect, a cloud integration hub with a pre‑built connector library that treats APIs as just one of many B2B methods and uses wizard‑driven configuration so business users (not just developers) can manage connections. The result: automated, bi‑directional data flows that eliminated costly data‑entry errors, reduced manual work, shifted resources to strategic priorities, and improved customer onboarding and satisfaction.