Case Study: Centivo achieves 80% faster, self-service healthcare B2B data integration with Adeptia

How Adeptia used AI-driven data mapping, no-code templates, and automation to empower business analysts, ease the burden on IT experts, and speed Centivo’s data exchange process

Centivo, a health plan for self-funded employers, faced the challenge of managing and exchanging highly sensitive, standards-heavy healthcare data among providers, payors, employers, pharmacies, regulators and many internal teams. The variety of document types, carrier-specific rules, and manual B2B integration workflows made onboarding new plan sponsors and partners slow, error-prone and labor-intensive — creating recurring spikes in IT demand that hindered Centivo’s mission to deliver affordable, high-quality care.

By adopting Adeptia, Centivo implemented self-service, no-code templates, AI-driven data mapping, automation and one-to-many app connectors that simplified and templatized integrations. Implementation cycles became about 80% faster, IT staff were freed from repetitive mapping work, data quality and security improved, and onboarding of employers and partners accelerated — delivering measurable productivity savings, reduced integration labor spikes, and faster growth and better customer experiences.

Centivo

Michael Mann

Integration Architect