Case Study: Illinois Department of Employment Security (IDES) eliminates WOTC backlog and saves $256M with Adeptia Integration Suite

Getting On Top Of Work Opportunity Tax Credit (WOTC) Applications

The Illinois Department of Employment Security (IDES) faced a massive backlog of Work Opportunity Tax Credit (WOTC) applications caused by a manual, paper-based process and federal renewal pauses that halted processing. Thousands of employer submissions piled up, delaying businesses from receiving valuable tax credits and overburdening a small staff.

Adeptia implemented a fully automated, integrated online platform (including bulk uploads, automated validation, and error-handling workflows) that eliminated data entry and streamlined processing. The backlog was cleared within days, most applications now process in under a minute, IDES handled 174,393 applications in Q2 2015, enabled $256 million in tax credits, and increased capacity roughly 10x with no additional staff.

IDES