Case Study: Large Insurance Company cuts onboarding from 45 to 15 days and scales processing to 100,000+ bills/month with Adeptia

Adeptia’s solution freed up IT experts, empowered business analysts and gave company power to scale up

The company is a 700-employee insurance case-management firm serving patients with complex and catastrophic injuries. It relied on a legacy, highly customized EDI billing system that was error-prone, required heavy IT maintenance, couldn’t scale (large files took hours to parse) and slowed new-customer onboarding to about 45 days, diverting developers from other priorities.

After implementing Adeptia, the firm gained a stable, scalable EDI platform that shifted troubleshooting to business analysts, reduced IT workload, and sped implementations. Onboarding time fell from 45 to 15 days, monthly bill processing exceeded 100,000 with 20% year-over-year scalability, OPEX and support hours dropped (~25%), alerts fell from 1,800 to ~50, and revenues were accelerated by 2–3 months.