Case Study: Global label manufacturer achieves automated order capture and reduces processing from days to minutes with Adeptia

Adeptia Accelerates Order Processing for Label Manufacturer

A global leader in labeling and packaging materials faced an order-capture nightmare: garment label orders arrived from hundreds of customers in roughly 50,000 different formats, forcing the company to employ thousands of customer service reps and a separate entry team to standardize and rekey data—an inefficient, slow, and error-prone process that threatened growth and competitiveness.

Partnering with Adeptia, the company implemented an automated order-capture solution that accepts any source or format, dynamically validates orders, alerts staff only when needed, and maps validated orders directly into the ERP. The result: 80% automation, elimination of manual data-entry errors, order processing cut from two days to minutes, instant receipts, improved data quality and customer satisfaction, lower costs, and scalable capacity with staff redeployed to higher-value work.