Case Study: a leading global financial services organization accelerates workplace plan onboarding with Adeptia

a leading global financial services organization cuts workplace plan onboarding time by 80% with Adeptia

A leading global financial services organization faced significant challenges with its highly manual, IT-dependent process for onboarding new workplace retirement plans. Relying on legacy SAS-based workflows, the firm struggled to ingest and govern multi-format data from external partners. This resulted in client onboarding taking up to seven man-months per customer, a high risk of errors, and delayed asset onboarding that impacted revenue. To address this, they turned to Adeptia for a solution.

Adeptia implemented its Data Exchange Platform powered by Intelligent Data Automation to modernize the onboarding process. The solution ingests, translates, validates, and standardizes plan data from various formats and delivers it directly into core systems. This shift empowered business users to onboard clients without IT involvement, reducing onboarding time by over 80%. The results were substantial, enabling the onboarding of 1,700+ new plans and an estimated $340 million in incremental revenue in 2024 alone.