Case Study: St.George achieves faster HR record access with ADEC Preview Solutions

St.George - Customer Case Study

The customer, St.George, a leading Australian retail and business bank, faced the challenge of managing a large and growing volume of HR documents across its interstate locations. The in-house process was labor-intensive and required costly hardware. They partnered with vendor ADEC Preview Solutions to outsource the scanning of their HR records for a more efficient solution.

ADEC Preview Solutions implemented a process where documents were received, sorted, scanned, and indexed by employee number. These indexed images were then matched against the client's data file and uploaded to a secure FTP for integration into the bank's TRIM solution. This provided St. George's users with instant access to records, allowing them to solve problems faster, answer questions sooner, and provide a more efficient overall service to employees.

St.George