Case Study: Australia's Regulatory Authorities improve mailroom efficiency with ADEC Preview Solutions

Australia's Regulatory Authorities - Customer Case Study

The customer, a regulatory authority in Australia, faced the challenge of managing a high volume of mail and applications for over half a million professionals. This non-core administrative task was cumbersome and inefficient, prompting them to seek an expert vendor. They partnered with ADEC Preview Solutions for its outsourced mail room and document scanning service to improve efficiency and reduce costs.

ADEC Preview Solutions implemented a comprehensive solution, receiving over 5,000 mail items monthly. Their process involved scanning, indexing by profession, and applying Optical Character Recognition (OCR) to make documents searchable. The digitized files were uploaded to a secure FTP site within 24 hours. This allowed the authority to refocus on its primary regulatory duties, with the customer testimonial confirming the solution saved them valuable time and delivered high-quality results.