Case Study: Salvos Stores achieves 98%+ address validation with Addressfinder

Salvos Stores - Customer Case Study

Salvos Stores, a national network of charity shops supporting The Salvation Army, faced a significant challenge with its new e-commerce operation. The unreliable address information collected through its platform, with validation rates around 60%, created major inefficiencies. This forced staff to double-check details and contact customers, harming the fulfillment process and the overall customer experience. To solve this, they turned to the address autocomplete and validation service from Addressfinder.

By integrating Addressfinder's solution, Salvos Stores dramatically improved its address validation rate from approximately 60% to over 98%. This simple integration provided customers with a streamlined checkout process. For the organization, the result was a major increase in fulfilment efficiency, allowing teams across hundreds of stores to successfully dispatch orders to over 100,000 households.

Salvos Stores

Lucas F.

Senior Manager, Digital Channels