Case Study: Sanity reduces incorrect address returns with Addressfinder

Drastically reduced number of returns thanks to Australia Post verified data

Sanity Entertainment, an Australian retailer of movies, music, and entertainment products, was experiencing a high number of returns and incorrectly formatted addresses with its custom CMS. They needed a cost-effective and easy-to-implement address validation solution to ensure successful deliveries with Australia Post and improve their customer service.

Addressfinder implemented its address autocomplete service into Sanity's online checkout. This effortless integration provided Australia Post verified address data, which drastically cut the number of address-related returns and led to a significant improvement in both the user experience and delivery outcomes.

Sanity

Jessie Chew

E-commerce & Social Media Manager