Case Study: VIVA Raw Pets reduces manual address reviews by 30% with Address Guard

VIVA Raw Pets cuts manual address reviews 30% with Address Guard

VIVA Raw Pets, a seller of raw perishable pet food, faced significant challenges with incorrect shipping addresses due to their reliance on basic USPS validation. This resulted in spoiled products, manual carrier claims, and customer frustration. With only one person handling all address verification, the volume of flagged orders was overwhelming. They turned to Address Guard for a more robust address verification solution.

Address Guard implemented its carrier-validated verification service, which integrated natively with VIVA Raw's Shopify platform and worked alongside their existing support tools. The solution automatically placed orders with address issues on hold and tagged validated addresses for recurring subscription customers to eliminate repeat reviews. As a result, Address Guard reduced the number of orders needing manual review by 30%, from 384 to 270 per month during a promotional surge, saving time and reducing lost shipments.

VIVA Raw Pets