Case Study: FreshCut Paper Reduces Address Errors and Free Replacements with Address Guard

FreshCut Paper validates 100% of orders with Address Guard

FreshCut Paper, a seller of paper flower bouquets, faced significant challenges with incorrect shipping addresses that led to returned packages, especially during their critical Mother's Day season. Their customer experience team spent excessive time manually researching addresses and reshipping orders at their own expense. They implemented Address Guard, an address validation service, to catch these errors before orders were shipped.

By using Address Guard, FreshCut Paper was able to validate every order against carrier databases before shipping. This solution drastically reduced returns, saved the team hours of manual research, and cut down on the number of free replacement shipments. The vendor's service provided a clear timeline of customer address confirmations, which helped resolve disputes quickly and ensured delivery promises were met.

FreshCut Paper