Case Study: Forget Computers improves multi-tenant device management and customer support with Addigy

Forget Computers Upgraded Their Device Management Capabilities to Better Serve Customers

Forget Computers, a Chicago-based managed service provider, needed a better way to manage a growing multi-tenant Apple environment. After relying on the same Apple device management tool since 2007, the 12-person team was struggling to support more than 1,500 Macs and 283 iOS devices across 63 organizations, and their existing software lacked the multi-tenant capabilities they needed.

Addigy provided the Apple device management platform Forget Computers was looking for, including real-time device visibility, multi-environment policy deployment, alerts, status reporting, Live Desktop remote access, and API-driven flexibility. The transition was seamless, and Forget Computers saw improved efficiency, stronger customer support, and higher engagement; notably, Zendesk feedback response rates increased from 3% to 8% after switching to Addigy.

Forget Computers

Ben Greiner

President & Founder