Case Study: an aviation private flight coordination company streamlines ASR document generation with Addepto’s AI assistant

Aviation Private Flight Coordination Company cuts ASR errors and speeds planning with Addepto

The customer, an Aviation Private Flight Coordination Company, faced challenges in automating the creation of its complex and interdependent Aviation Service Request (ASR) documents. Manual processing was slow and prone to errors, and initial attempts to use general-purpose large language models (LLMs) on Amazon Bedrock failed to meet performance benchmarks. The company engaged Addepto to design and implement an intelligent system integrated with its existing AWS infrastructure.

Addepto developed an AI-powered chatbot solution using OpenAI models (GPT-3.5 Turbo/GPT-4) connected to the client's internal SQL databases. By implementing a microservices architecture with FastAPI, custom agent logic, and prompt engineering, Addepto created a tool that automated ASR document generation. This significantly accelerated the planning process and reduced errors, leading to more efficient and well-organized trip outcomes for the client.