Case Study: Uniqa achieves two-minute insurance policy changes with Adastra's Service Hub

Uniqa processes 15,000 insurance requests monthly in under 2 minutes with Adastra

Uniqa, a leading insurance group operating in the Czech Republic and Slovakia, faced the challenge of automating and unifying its insurance policy servicing across two countries. New legislation required changes to be processed online in real time. To accelerate and standardize these processes, Uniqa partnered with vendor Adastra to develop the Service Hub.

Adastra implemented the Service Hub, a central system that automates customer requests and integrates approximately 25 internal and external systems. The solution processes around 15,000 requests monthly, with key changes like license plate updates completed in under two minutes. This automation significantly reduced Uniqa's internal workload and errors while providing a rapid response to legislative changes and a unified digital foundation for future expansion.

Uniqa