Case Study: Tatra Banka achieves digital branch customer satisfaction with Adastra's Pepper robotic assistant

Tatra Banka boosts customer satisfaction to 4.9/5 with Adastra's Pepper

Tatra banka, a leading bank in Slovakia, sought to elevate its customer service standards by creating a seamless, digital branch experience. To efficiently manage high-volume operations and provide product information in a new, engaging way, the bank partnered with Adastra to implement Pepper, a robotic bank assistant.

Adastra's solution, Pepper, serves as a welcoming first touchpoint in branches, providing services like information delivery, wayfinding, and assisting with banking tasks. This implementation by Adastra achieved an outstanding 4.9 out of 5 customer satisfaction rating and successfully created an immersive experience that increased product awareness and strengthened customer ties.

Tatra Banka