Case Study: Slovak Telekom achieves paperless retail digitalization with Adastra

Slovak Telekom digitizes all stores with Adastra's single-device retail solution

Slovak Telekom, part of the Deutsche Telekom Group and the largest multimedia operator in Slovakia, sought to innovate its retail stores and improve customer experience by replacing paper-based processes. The challenge was to move away from printed contracts and catalogs to create a modern, digital interaction for customers. Partnering with vendor Adastra, the goal was implemented using the Elcom Secure Sign II device to provide a single, comprehensive digital solution.

Adastra implemented a store digitalization solution that enabled offer display, a Next Best Action feature, and paperless eSignature with biometry. The solution provided a cost-effective and GDPR-compliant way to speed up processes, ensure secure customer identification, and facilitate cross-selling. As a result, Slovak Telekom achieved significant cost savings, improved the customer experience, and established itself as an innovative telecom company, creating a foundation for a zero-paper retail environment.

Slovak Telekom