Case Study: MetLife achieves 130x faster insurance application processing with Adastra's paperless Formato solution

MetLife speeds application processing 130x with Adastra

MetLife, a major global insurance provider, faced a slow and error-prone customer onboarding process reliant on paper-based forms. This manual system took weeks for approvals and wasted resources. To address this, MetLife approached Adastra to digitize the procedure and develop a paperless insurance application solution.

Adastra built the Formato solution, a digital application platform for tablets that streamlined data entry, included validation checks, and enabled digital signatures. This resulted in a 130x faster application processing time, a 90% reduction in paper use, and over 3,000 paperless applications processed within the first month. The solution implemented by Adastra significantly improved productivity, profitability, and customer experience for MetLife.

MetLife