Case Study: a largest automotive group achieves 3x faster warranty claim processing with Adastra and Automation Anywhere

Largest Automotive Group - Customer Case Study

Adastra worked with one of the largest automotive groups in the world to automate a manual warranty claim review process for faulty parts. The customer wanted to speed up claim handling, improve the customer experience, and ensure standardized, unbiased decisions in a process that was previously time-intensive and prone to errors.

Adastra used Automation Anywhere RPA to turn the manual workflow into an automated claims process that checked claim tickets, reviewed images with AI, and routed decisions as valid, invalid, or inconclusive. The solution cut claim processing to as little as 5 minutes for clear cases, delivered 3x faster claim processing, eliminated decision lag time, and saved 625 man-hours per year.