Case Study: a health insurance company reduces troubleshooting response time with Adastra’s Dynatrace application monitoring

Insurance Company reduces troubleshooting time with Adastra and Dynatrace for 1.6 million members

Dôvera Insurance Company, a major health insurance company in Slovakia, needed to enhance its application monitoring capabilities. Their challenge was to quickly find the root cause and extent of performance issues to ensure full application availability and improve customer experience. They partnered with vendor Adastra to implement an Application Performance Monitoring (APM) tool.

Adastra implemented a Dynatrace-based APM solution that provides automatic alerts for anomalies and detailed identification of problems. This allowed the insurance company to know about application issues before their clients did. The solution significantly reduced troubleshooting response time and provided quality reporting, enabling the client to optimize application functionality based on the collected data.

Insurance Company