Case Study: DPD achieves 22% improved customer experience with Adastra's Dynatrace observability solution

DPD boosts customer experience by 22% with Adastra

DPD, a leader in the European parcel delivery market, faced challenges with slow API and system response times that were impacting operational efficiency. To address this, they partnered with Adastra to implement the Dynatrace observability platform to gain precise performance data and quickly identify issues.

Adastra deployed the Dynatrace solution within one month, enabling DPD to rapidly pinpoint and resolve performance problems. This implementation resulted in a 22% increase in customer experience with their applications, raising their customer satisfaction metric to 92%.

DPD