Case Study: Mandarin Oriental Hotel Group achieves uninterrupted guest internet access with Adaptiv Networks' ELFIQ Link Balancing

How Mandarin Oriental Hotels deliver uninterrupted high-speed guest Internet using ELFIQ by Adaptiv Networks

The Mandarin Oriental Hotel Group, a British international luxury hotel management company, faced a challenge with their high-speed internet access (HSIA) due to increasing bandwidth demands from guests. Customer satisfaction was negatively affected by network strain and outages, prompting them to seek a solution. They turned to Adaptiv Networks for their ELFIQ Link Balancing solution to provide better connectivity and perform ISP failover.

Adaptiv Networks implemented their ELFIQ Link Balancers, deployed in failover kit pairs to protect against both planned and unplanned internet outages. This solution provided uninterrupted HSIA to guests and allowed for seamless addition of more bandwidth circuits as needed. As a result, most Mandarin Oriental properties worldwide now use the solution, ensuring guest satisfaction with reliable internet access that is as critical as any other utility.

Mandarin Oriental Hotel Group

Javier Garcia

Mandarin Oriental Hotel Group