Case Study: a leading north american insurer streamlines claims processing with Adaptigent

North American Insurer Automates Key Processes with Adaptigent

A leading North American insurer faced the challenge of automating its entirely manual process for capturing and reporting insurance claims, known as "Notices of Loss." This manual system caused delays of one to three days in starting the claims process and tied up personnel. To revamp its systems and empower its workforce with real-time mainframe data access, the insurer turned to vendor Adaptigent and its Adaptive Integration Fabric solution.

By implementing Adaptigent's solution, the insurer's COBOL developers could quickly build the necessary APIs without extensive training. The results were significant: the construction phase was reduced by 30%, and claims can now be started immediately during the initial customer call, eliminating the previous multi-day delay. This improved efficiency also allowed the insurer to reduce the number of claims representatives required, freeing them up for higher-payback sales activities.