Case Study: SickKids Foundation achieves digital transformation with Adaptavist and Jira Service Management

SickKids Foundation cuts request and incident emails by 95% with Adaptavist

SickKids Foundation, one of Canada's largest fundraising organizations, faced the challenge of scaling its operations beyond the limits of its simple, email and phone-based systems. The increasing complexity of their work necessitated a digital transformation to improve processes for both immediate and long-term success. They partnered with Adaptavist to implement a new service management solution using Atlassian's Jira Service Management.

Adaptavist implemented Jira Service Management Cloud Premium for the Foundation, centralizing and streamlining service management for key teams. This migration also included moving their entire Atlassian suite to the cloud. As a result, SickKids reduced their volume of request and incident emails by over 95% within nine months. Adaptavist's solution provided a more seamless way of working, improved system availability, and laid a foundation for the organization's future success.

SickKids Foundation