Case Study: Nephos Technologies achieves cost-effective ITSM migration with Adaptavist and Jira Service Management

Nephos Technologies saves on licensing fees with Adaptavist

Nephos Technologies, an independent specialist in data integration services, faced challenges with its expensive and clunky Freshservice ITSM platform that lacked critical integration capabilities. Seeking a more cost-effective and adaptable ITIL-aligned solution, they chose Adaptavist to implement and migrate their service management to Jira Service Management (JSM).

Adaptavist executed a multi-phase solution, handling the complex migration of open tickets and configuring JSM with customizations and key integrations, including Logic Monitor and Nephos’ own Continuum platform. The results provided Nephos with significant cost savings on licensing, greater operational visibility, and a highly flexible solution. Adaptavist delivered the implementation on time and on budget, equipping Nephos with a system that supports business growth.

Nephos Technologies