Case Study: Nationwide Building Society boosts employee engagement with Adaptavist's Confluence theming

Nationwide Building Society saves over £1 million in 3 months with Adaptavist

Nationwide Building Society, a major UK financial institution, faced challenges with its existing knowledge management system, which was costly and inefficient. Their system was split into three separate sections, leading to potential work duplication and unproductive tasks for its 12,600 users. They partnered with Adaptavist to migrate to Confluence, seeking a solution that would better capture product knowledge and support their members without being disruptive.

Adaptavist implemented a bespoke Confluence theme designed to feel familiar and natural for Nationwide's users, mirroring their other branded systems to ensure rapid adoption. The solution included a customized welcome page, a new starter space, and an improved search function. As a result, Adaptavist helped Nationwide achieve over £1 million in cost savings, significantly improve user engagement with more shared rich content, and increase team happiness scores. The migration was completed in just three months.

Nationwide Building Society