Case Study: John Lewis Partnership unlocks scalable Atlassian managed services with Adaptavist

John Lewis Partnership scales Atlassian support for 2,000 users with Adaptavist

The John Lewis Partnership, a major UK retail group, needed a strategic partner to implement and manage a complete Atlassian suite after deciding to move from cloud tools to Jira Server. They required high system availability with robust SLAs, a replacement for legacy testing tools, and the ability to automate complex configurations. They engaged Adaptavist to provide this expertise and help them derive maximum value from their platform.

Adaptavist provided a bespoke managed service, building and maintaining a platform for over 2,000 users. The solution included high-availability hosting, 99.9% uptime SLAs, and the implementation of their apps ScriptRunner for Jira automation and Test Management for Jira (TM4J) to replace legacy systems. The results included near 100% uptime, streamlined collaboration, and time savings; ScriptRunner now handles around 20 advanced configuration requests weekly, and TM4J has made testing more simple and transparent, helping teams release faster.

John Lewis Partnership