Case Study: Historic University Centre in Spain streamlines work management with Adaptavist

Historic University Centre in Spain streamlines work management with Adaptavist, supporting 27,000+ Jira Service Management customers

Adaptavist partnered with a historic university centre in Spain to address challenges in work management and staff experience. The university needed to implement Jira as a client ticketing platform, improve asset management, optimize its internal support portal, and implement request management tools accessible to all staff and students.

Adaptavist implemented a multifaceted solution, including migrating incident management to a customized Jira Service Management platform, creating dedicated environments for IT and students, and implementing a CMDB. This streamlined procedures and improved transparency. Measurable results included over 27,000 Jira Service Management customers, more than 15,000 tickets processed, and management of over 2,700 CMDB assets, facilitating improved student management and saving the university time and resources.