Case Study: City of Reykjavik improves public grants processing with Adaptavist and Jira Service Management

City of Reykjavik streamlines public grants processing with Adaptavist

The City of Reykjavik, the local government authority for Iceland's capital, needed to modernize its outdated public grants application system. The existing process relied on a manual Excel spreadsheet, which was time-consuming, prone to error, and lacked a clear overview of applications. Adaptavist was engaged to implement a solution using Jira Service Management to automate the process and improve integration with the city's existing systems.

Adaptavist rapidly integrated Jira Service Management with the city's My Pages portal to create a new back-end system. This solution automated data entry, provided a clear overview of applications, and allowed for direct communication with applicants. The results included significantly improved data accuracy, time savings from eliminating manual processing, and a more transparent application process. The City of Reykjavik was highly satisfied with the solution and has since expanded its use of Jira across the organization.

City of Reykjavik