Case Study: John Lewis Partnership achieves scalable Atlassian platform management with Adaptavist

Building a business-critical Atlassian Managed Service

John Lewis Partnership, one of the UK’s largest employee-owned retail businesses, needed a capable partner to manage a growing Atlassian environment as it moved from Jira Cloud and Greenhopper to Jira Server. The team wanted reliable hosting, support, consultancy, disaster recovery, and greater control over SLAs and apps, while also replacing legacy testing tools and improving automation for complex Jira configuration requests.

Adaptavist delivered a fully managed Atlassian service spanning implementation, ongoing administration, SLA-backed support, and consultancy, using tools such as ScriptRunner, Test Management for Jira, and Umbrella SSO. The result was a stable platform with 99.9% uptime for more than 2,000 Jira users, seamless scaling across departments, and the ability to automate an average of 20 complex configuration requests each week, while also improving test management, collaboration, and flexibility.

John Lewis Partnership

Claire Nelson

Methods and Tools Lead (Technical Services)