Case Study: KnoCommerce reduces Slack interruptions and centralizes 14 systems with Adapt

KnoCommerce gets 70% daily Adapt usage in 3 weeks

KnoCommerce, an e-commerce survey platform, faced a significant challenge with information fragmentation. Their team's knowledge was scattered across 14 different systems, which led to constant interruptions for the Director of Revenue, who was the primary source of institutional context. To stop searching these numerous systems, the company turned to Adapt, implementing its AI platform to centralize access to information.

By connecting Adapt to all 14 of its tools, including Slack, Linear, and Snowflake, the vendor provided a unified solution that quickly changed team behavior. The measurable impact was substantial, with 70% of active users becoming daily users within just three weeks of onboarding. This shift drastically reduced interruptions to the technical team, as employees began asking Adapt questions in shared channels instead of via direct messages.

KnoCommerce