Case Study: NYC DEP improves water issue resolution and cuts invoice processing time with Acuvate's data modernization and chatbot solutions

NYC DEP reduces invoice processing time by 90% with Acuvate

The New York City Department of Environmental Protection (NYC DEP), the organization providing water supply to over 8 million people, sought to accelerate its digital transformation. The department needed to modernize its data pipelines to improve workflows and sought a better way for employees to resolve internal issues and queries.

Acuvate implemented its Data Modernization solution alongside its BotCore conversational AI platform. As a result, NYC DEP can now identify and correct water issues in real-time, achieved a 90% reduction in invoice processing time, and minimized SLA delays. Furthermore, the 24/7 employee chatbot freed up HR time by an estimated 60 person-weeks annually.

NYC DEP