Case Study: a multinational company enhances employee support with Acuvate’s HR & IT Bot

Multinational Company - Customer Case Study

A multinational company with a diverse portfolio of non-alcoholic beverages and food sought to simplify complex and fragmented HR and IT processes for its global workforce in the APAC and EU regions. To enhance employee engagement and create a unified experience across nine languages, the company partnered with Acuvate to develop an advanced enterprise chatbot solution, the "HR & IT Bot."

Acuvate implemented a solution powered by Azure services, including the Azure Bot Service and Azure OpenAI, which integrated deeply with backend systems like SAP JAM, ServiceNow, and SuccessFactors. Accessible via Microsoft Teams, the bot delivered a unified digital experience, significantly improving operational efficiency and communication for employees. This scalable, user-centric platform successfully empowered the global workforce and is poised for future integrations with systems like Coupa and SAP Concur.