Case Study: Metropolis Water Supply Company achieves 80% time savings with Acuvate’s Teams app

Metropolis Water Supply Company - Customer Case Study

The water utility for a major metropolis, tasked with supplying millions of people and securing a vast network of water assets, faced significant inefficiencies with its entirely paper-based police reporting system. This process led to lost reports, wasted time, and an inability to access critical data in the field. Acuvate was engaged to address these challenges and modernize their operations.

Acuvate implemented a custom Microsoft Teams application that digitized and automated the entire reporting process for the police force. The solution provided real-time data entry, GPS tracking, and instant access to historical violator records. This resulted in an 80% time saving, a dramatic increase in inspection frequency, and achieved 100% data integrity, all while saving over 75,000 sheets of paper annually.