Case Study: American Conglomerate achieves 60% higher customer satisfaction with Acuvate's generative AI conversational commerce chatbot

How Acuvate's chatbot revolutionized customer engagement, boosting satisfaction and streamlining interactions for an American Conglomerate

An American conglomerate with an extensive range of technology products faced significant challenges in engaging its large customer base on its website. Customers were unable to navigate the vast product catalog, leading to abandoned visits, while delayed responses from overburdened live agents caused widespread dissatisfaction. To address this, the company partnered with Acuvate to implement a solution.

Acuvate upgraded the client's website chatbot by introducing a generative AI-powered conversational commerce solution built with Co-pilot Studio and Custom Bing Search. This intelligent co-pilot provided immediate, tailored responses, guiding customers through product discovery and comparison. The solution resulted in a 60% increase in customer satisfaction, a 50% reduction in time for product discovery, and enabled 85% of monthly queries to be resolved efficiently without live agent support.