Case Study: Metropolis Water Supply Department achieves data-driven operations with Acuvate

How Acuvate enabled a Metropolis' Water Supply Department become a data-centric as well as customer and employee friendly organization

Acuvate partnered with the Metropolis Water Supply Department, the water utility for a major metropolitan area, to address challenges stemming from disconnected legacy data systems. These challenges included inefficient procurement processes, slow employee services, and an inability to monitor water quality in real time, which impacted operations for millions of residents.

Acuvate implemented a comprehensive data modernization initiative using a Microsoft Azure tech stack, including Synapse Analytics and Purview, to create unified cloud-based data warehouses and data marts for the procurement, HR, and water quality bureaus. The solution featured self-service analytics, Power BI reporting, and AI-powered chatbots. The results included a 90% reduction in invoice processing times, a 60-person-week annual saving in HR effort, and the new ability to proactively predict and correct water quality issues in real time.