Case Study: a global personal care and consumer goods company achieves 98% of supplier interactions automated with Acuvate's generative AI chatbot

Generative AI Powered Chatbot Transforms 98% of Supplier Interactions

A global personal care and consumer goods company faced significant operational inefficiency in its procurement process, with manual supplier inquiries taking an average of seven days to resolve. This extended turnaround time, which was 20% above industry benchmarks, led to user dissatisfaction and hampered productivity. To address this, the company partnered with vendor Acuvate for a solution.

Acuvate developed a generative AI-powered chatbot using its Bot Core accelerator and Co-pilot Studio. The solution automated query logging, provided real-time information from SAP systems, and enabled 24/7 support. This transformation led to a dramatic improvement, with the chatbot handling 98% of supplier interactions. The implementation saved the equivalent of three full-time roles and significantly reduced resolution times, greatly enhancing operational efficiency and supplier satisfaction.