Case Study: a US cruise line achieves 90% boost in customer experience with Acuvate's Generative AI Co-Pilot Studio solution

90% Boost in Customer Experience with Co-Pilot Studio

A leading US cruise line faced challenges in managing high website traffic and delivering efficient customer support. With over 100,000 monthly visitors, their complex booking flow and reliance on phone support led to slow query resolution, decreased customer satisfaction, and a drop in bookings. To address this, they partnered with Acuvate for a solution.

Acuvate implemented a Generative AI-powered customer engagement Co-Pilot companion to automate responses to common queries about bookings, itineraries, and onboard activities. This solution from Acuvate provided immediate and consistent support, resolving queries ten times faster and automating 1,200 daily conversations. The results included a 90% boost in customer experience and a significant spike in ticket sales.